CORONAVIRUS

Update Wednesday May 14th

Carlton Hotel Collection is keeping a close eye on the coronavirus (COVID-19) situation and is taking all appropriate measures where and when it is required for the safety and health of our guests and employees. This is our absolute top priority.


All our hotels in the Netherlands, Belgium and Great Britain follow the operational guidelines from the local government and health authorities regarding safety and hygiene standards.



ARE ALL HOTELS OPEN?

Our hotels in the Netherlands are open. You are welcome for a comfortable overnight stay. You can make a booking directly with the hotel. Our hotels in Belgium and Great Britain are closed until further notice.




ARE RESTAURANTS AND BARS OPEN?

Most restaurants and bars in the Netherlands are open to hotel guests. Breakfast, dinner and or a drink is also available through room service. We look forward to the revised Corona measures for the Dutch Hotel and Catering Industry from June 1st and will then welcome guests, other than hotel guests, again.


Unfortunately, all restaurants and bars in Belgium and Great Britain are closed. This has been announced by the local government.




WHAT IS THE POLICY REGARDING CANCELLATIONS?

The regular cancellation policy applies to bookings made directly with our hotels. During these times we advise you to book a flexible rate, so you are able to change and cancel free of charge.




I BOOKED THROUGH AN EXTERNAL BOOKING SITE, CAN YOU CHANGE MY BOOKING?

In this case, your booking is managed by a different organization than our hotel. You will receive changes or further information through this organization. Please contact them.




WHERE SHOULD I GO IF I HAVE MORE QUESTIONS?

Please contact the hotel directly and they should be best placed to provide the correct advice. For reservations you can book at the hotel of your choice.

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