COVID-19 measures

WELCOME

Our hotel is open! We are looking forward to welcome you! We have taken various measures to prevent the spread of the Corona virus in our hotel. The safety and well-being of our employees and guests has top priority and therefore we will follow the advice from the RIVM on a daily base.

On this page we inform our guests about the measures we have taken and how they will be applied to your stay. For more detailed information or questions, please contact us.

We hope to take away any concerns and to ensure our guests a carefree and pleasant stay!


Hotel
- Our hotel is open!
- Various measures have been taken to organize your stay as well as possible. Think of signage, guest routing and for the 1.5 meter distance measures. We only allow a maximum number of people for various areas in the hotel such as lifts and toilets.
- We only process your payments in all the different outlets "cashless" (via bank transfer, credit card or pin). Only our hotel reception accepts cash, however we prefer your payment "cashless".
- Our employees are always there to help you and provide instructions.
- We also ask you to keep the "social distancing" guidelines in mind outside the hotel (in the parking lot, in the city, at the beach, etc.) so we can all enjoy together.

Hygiene
- For your personal hygiene a number of public areas are equipped with disinfectant hand gel. We provide only paper towels in all toilets.
- We aim to be clean all day long! The common areas and all the contact surfaces such as elevator buttons and banisters will be cleaned and disinfected several times a day.
- To avoid contact between employees and guests the rooms will be cleaned when our guests are not in the hotel room. We also would like to ask our guests not to enter the hotel room when our employees are in the room for cleaning or maintenance.
- Employees continuously wash their hands with disinfection soap.
- Housekeeping employees will wear gloves and work with professional cleaning products and procedures.

Food and drink
- Restaurant Sophia is open to all guests, including outside guests.
- Various measures have been taken to keep the 1.5 meter distance.
- Reservations are necessary in our restaurants and can be done via www.carlton.nl/en/sophia. To avoid disappointment, we recommend that you do this in time. You can also make a reservation on site, in case there is still an available table - Opening times may differ. - Ask about the breakfast options. - Only cashless payments are accepted, by bank transfer, credit card or pin. - Room service for breakfast and dinner is also available during your stay. Meeting & events
- The meeting rooms have been amended to be sure there will be 1.5 meters distance for various group sizes.
- For breaks, lunch and dinner there are various options in the meeting room or in the restaurant.
- Please contact us if you would like to use our personal help with your inquiry.

Facilities
- We can provide you with excellent information about what is possible in the hotel and in the surrounding area. Think of local attractions, bicycle rental, city tours etc.

Our employees
- All our employees are trained in the above measures.
- The 1.5 meter distance is leading. There is no physical contact with the guests or the guest's property. We ask the employees to address each other and our guests if this will ever be forgotten.
- The break and canteen areas have been adapted and the workplaces are also amended in such a way that distance is guaranteed.
- Not feeling that good? This will mean to not come to work.
- Our employees do not wear face masks.

Reservations
- For bookings made directly with us, via our website or by telephone the regular cancellation conditions apply. During these times we advise you to book a flexible rate to be sure you can still change and cancel free of charge.
- For bookings made through an external party or booking website the management of your booking will be through an organization other than our hotel. Changes or further information can only be obtained through this organization. Please contact them.

Thank you for your cooperation and your understanding, we wish you a pleasant stay!

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