Terms & Conditions

About our rates

At the Carlton Hotel Collection, it is our goal to make you feel comfortable, from the time you make your reservation to the time you check out of your room. With this in mind, we are happy to provide additional rate options, allowing the guest to chose which option provides the best value. Although each hotel has fixed published rates, we offer rates on a daily basis with clear flexibilities or restrictions. Enjoy the freedom and the benefits of special promotions.

All Carlton Hotels offer:

Carlton Flex Rate: best available rate with no restrictions.

Carlton Best Buy: best available rate with full deposit, non refundable, non changeable.

VAT & rates

In all our hotels prices include Value Added Tax rates. The government has decided to raise V.A.T. from 6% to 9% as of 1 January 2019. Because of these changes all reservations which were made before this date are being adjusted to the new tax rate of 9%. This also applies to reservations which have already partly or completely been paid for. As a result of this, your final booking amount will be somewhat higher than formerly agreed upon.

Carlton Hotel Collection reserves the right to implement any changes in pricing. 

Cancellation Policy

Details may vary depending on the type of rate chosen. No cancellation charge will be billed if a written cancellation is received by the hotel before 14:00 hours (local time) on the day prior to arrival. On all the reservations the Standard Terms and Conditions for the Hotel and Catering Industry (STCH) are applicable. A copy is available on request.

General Terms & Conditions:

  • Check-in Time after 15:00 hours
  • Check-out time before 12:00 hours
  • All rates include VAT, however exclude City tax. Both are subject to change without prior notice.
  • Buffet breakfast not included in the rates unless otherwise specified.
  • Pets are not allowed in the Carlton Ambassador.

Book directly and benefit:

5% discount

€10,- to spend on food & beverage

Free cancellation up to 24h before arrival (on flexible rate only)

Meeting & event requests

Please tell us your ideas and wishes regarding your meeting / event.

Make a request

Restaurant Sophia

A feeling of coming home and comfort overwhelms you when you walk into Restaurant Sophia.

Discover Sophia