Front Office ambassador
Parttime / fulltime
Can you see the guests needs before they even ask? Do you have an eye for detail and do you know how to surprise our guests daily in a creative way? Then we are looking for you!
For the Front Office team, we are looking for a parttime Front Office Ambassador.
Carlton Ambassador
For over 25 years, Carlton Ambassador in The Hague has been a renowned name in both the business and leisure markets. With 88 luxurious rooms, two elegant event spaces suitable for various (business) gatherings, and a stunning restaurant with a spacious and sunny terrace, it is truly a gem in the city.
The hotel is housed in a unique historic building on the corner of Sophialaan & Zeestraat, right in the heart of the distinguished Embassy District, just a stone’s throw from the city center and the lively Zeeheldenkwartier. Restaurant Sophia is well-known not only among our hotel guests but also among locals. Whether it is for a delicious cup of coffee with a homemade madeleine, a (business) lunch, or the culinary Menu Puur!
Your working day
Your main responsibilities and tasks include welcoming guests and checking them in and out. You ensure excellent service by thinking along with the guest. You get energy from informing guests about everything The Hague has to offer: restaurants, sightseeing, events and public transport. Furthermore, at the reception you are responsible for taking on new reservations and processing them into our system.
As a Front Office Ambassador, you are the face of the hotel and are eager to offer guests a unique Royal experience. You have contact with other departments to coordinate special requests. You enjoy thinking along and you proudly represent the mission, vision and strategy of the Carlton Ambassador Hotel.
Do you recognize yourself?
· You have several years of Front Office experience in the hotel industry
· You care about the details
· You have a passion for making people happy
· You work in a structured way and can handle any challenge that comes along
· Experience with Opera PMS is a plus
· You are proactive, always searching for opportunities and possibilities
· You think out of the box and have a creative mindset
· You are able to train interns and teach them everything about hospitality
· You are flexible
· You are familiar with The Hague and know how to guide our guests in your own way
Come work with us
What we offer:
· An all-round and challenging job in the high-end segment of hospitality in The Hague
· A varied and broad role within an important commercial front-of-house department
· An enthusiastic, warm, cosy and informal team with a hands-on mentality
· Competitive salary and additional benefits
Do you fully recognize yourself in the job description and are you excited to get started in a warm and enthusiastic team? Send your CV and motivation letter to Tim van Amsterdam, Front Office Manager, via tvamsterdam@ambassador.carlton.nl.
*Acquisition in response to this vacancy is not desired.
Apply