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TERMS & CONDITIONS

About our rates

At the Carlton Hotel Collection, it is our goal to make you feel comfortable, from the time you make your reservation to the time you check out of your room. With this in mind, we are happy to provide additional rate options, allowing the guest to chose which option provides the best value. Although each hotel has fixed published rates, we offer rates on a daily basis with clear flexibilities or restrictions, depending on the demand. Enjoy the freedom and the benefits of special promotions.


All Carlton Hotels offer:

Best available rate: best available rate with no restrictions.

Early booker rate: best available rate with full deposit, non-refundable, non-changeable.


VAT & prices

In all our hotels we use prices including VAT. We use the legal VAT percentage of 9%. If the VAT percentage will be changed, the Carlton Hotel Collection reserves the right to implement this change on existing reservations.


Guarantee Policy

Credit card details are requested in order to guarantee the reservation after 18:00 hours on arrival date. In case of no-show, the total amount of the first room night will be charged. However, details may vary depending on the type of rate chosen.


Cancellation Policy

No cancellation charge will be billed if a written cancellation is received before 16.00h on the scheduled arrival date. However, the type of rate chosen may state otherwise. All agreements are subject to the Standard Terms and Conditions for the Hotel and Catering Industry. These conditions are available at our office, free of charge.


General Terms & Conditions

Check-in time after 14:00 hours

Check-out time before 12:00 hours

All rates are excluding city tax and including VAT and are subject to change without prior notice.

Buffet breakfast not included in the rates.