Carlton Collection | ON-US | Carlton Collection

No one-time offers, tiers or sliding scale perks. Just simple, long-term, collection-wide benefits that actually enhance your experience — all entirely ON–US.
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How does it work?

Joining ON–US before you book is free, takes seconds, and puts you first in line for Carlton Collection benefits.

A WORLD OF DISCOUNTS
Access discounts on every stay, everywhere
Booking direct online at one hotel unlocks discounts and perks at all the rest. For every member. Forever. ON–US.

BOOK WITH FLEXIBILITY
More flexibility than ever, every time you book
With every flexible rate booking, through our website, members get extra time to modify or cancel at no extra cost – more freedom ON–US.

iNSPIRING DISCOVERY
Know about everything, before everyone else
All members will receive curated inspiration and thoughtful invitations from all our destinations. Sharing ideas that spark curiosity, that’s ON–US.

Family is everything
Joining ON–US means enjoying the full benefits of joining of our family of hotels and restaurants, above and beyond the standard heartfelt greetings and thoughtful touches across our Collection.
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What is ON-US?
A shared guest benefit program across all Carlton hotels, offering exclusive discounts, more flexible booking conditions (on flexible rates) and personalized offers.
Who can join?
Anyone booking directly through the official website of a Carlton hotel can join for free.
How do I sign up?
Simply create your ON–US account through any Carlton hotel website while making your booking. Your login gives you access to all participating hotels — no need to register again elsewhere.
I already have a Member Rates login — what now?
Your existing Member Rates login still works. ON–US replaces the former program, so you can use the same details to access your benefits.
Are the benefits the same at every hotel?
The three core ON–US benefits apply everywhere, but the actual discounts and flexible booking conditions vary per hotel.
I forgot my password - how can reset?
If you have forgotten your pasword you can reset your password by using the 'forgot password' option.
Please note that if you've just created a new ON-US account, it may take up to 24 hours before you can reset your password.