Vacancy General Manager Amsterdam

Vacancy

Vacancy General Manager

BANKS MANSION AMSTERDAM

Your role

As General Manager, you are the face, the heart, and the entrepreneur of your hotel. You are ultimately responsible for the guest experience, commercial performance, culture, and day-to-day operations. You run the hotel with ownership, build a strong team, and ensure a distinctive position in the market.

Depending on the size of the hotel, you will either work visibly on the floor or lead through the management team. Either way, you are always close, involved, and leading the way.

Where you make the difference

GUEST EXPERIENCE
You create a warm and personal experience where guests feel truly seen. You safeguard quality, atmosphere, and service, ensuring the hotel continues to stand out.
TEAM & CULTURE
You build an environment where people take responsibility, collaborate, and grow. You are visible, connecting, and able to inspire teams into action.
OUR CULTURE
At Carlton, culture is all about behavior.
- Personal – we show genuine attention
- Committed – we care for each other and our guests
- Entrepreneurial – we see opportunities and act on them
- Distinctive & Bold – we dare to be different
- Together – we build success as one team
- Proud – we deliver quality with care

RESULTS & ENTREPRENEURSHIP
You actively steer revenue, profitability, quality, and continuity. You identify commercial opportunities, build strong local relationships, and translate opportunities into results.
FREEDOM & OWNERSHIP
At Carlton, you are given the freedom to lead, make decisions, and successfully run your hotel. With that freedom comes ownership. You take responsibility for budgets, KPIs, quality, commercial results, and the development of your team.
KEY RESPONSIBILITIES
- Achieving commercial targets and budgets
- Increasing guest satisfaction and reputation
- Leading and developing teams and management
- Safeguarding quality, service, and operational efficiency
- Identifying and capitalizing on commercial opportunities
- Building local partnerships and market visibility
- Monitoring profitability, cost control, and workforce planning
- Reporting on results and progress

About Banks Mansion
A DIFFERENT KIND OF HOUSE
On the outside, it’s a beautiful historic canal house in the heart of Amsterdam. On the inside, it’s the epitome of individuality. Banks Mansion offers a luxurious, quirky, intimate ambiance. It’s a different kind of house, where the full-service concept means everything is on the house.
When at Banks, you are not a visitor or guest. You are at home. That means our guests experience their stay as a true ‘Amsterdammer’.
More info

Who you are

You are an entrepreneurial leader with commercial drive and a strong people focus. You bring energy, direction, and ambition, and you strive to position your hotel among the best in the market.

IN ADDITION
- You switch effortlessly between operations and strategy
- You are both results-driven and people-oriented
- You are visible, decisive, and connecting
- You thrive in an environment with a high level of freedom and responsibility
WHAT YOU BRING
- Bachelor’s degree level of working and thinking
- Experience in hospitality leadership
- Experience with end responsibility, or ready for the next step
- Strong understanding of guest experience, culture, and team development
- Commercial and financial insight
- Experience with budgets, forecasting, and operational management
- Entrepreneurial mindset and local market focus

WHEN YOU ARE SUCCESFUL
Your team works with ownership and enjoyment.
Guests feel welcome and return.
The hotel performs strongly, grows commercially, and is visible in the market.
The Carlton culture is reflected in behavior, service, and collaboration.
Finally
This is not a role for someone who simply manages. This is a role for someone who builds. A hotel. People. Results. Carlton Collection.
If you see yourself in this role, we look forward to receiving your application. Please send your motivation letter and CV to Esther Boers via eboers@carlton.nl.
Apply

WE CELEBRATE CHARACTER
About Carlton Collection
Carlton Collection is a family of unique hospitality brands across 11 locations. Each hotel has its own character, local identity, and energy. What connects us is genuine hospitality, personal comfort, and a culture where people come first, both guests and colleagues.
Our hotels are deeply rooted in their surroundings. We believe a hotel only truly becomes meaningful when it is connected to the neighborhood, the city, and the people around it. With an entrepreneurial mindset, short lines of communication, and plenty of room for initiative, we are building a future-proof organization together, without losing our individuality.
About us

Vacancy