Terms & Conditions

About our rates


At the Carlton Hotel Collection, it is our goal to make you feel comfortable, from the time you make your reservation to the time you check out of your room. With this in mind, we are happy to provide additional rate options, allowing the guest to chose which option provides the best value. Although each hotel has fixed published rates, we offer rates on a daily basis with clear flexibilities or restrictions, depending on the demand. Enjoy the freedom and the benefits of special promotions.


General Terms & Conditions:

Check-in time after 15:00 hours

Check-out time before 12:00 hours

City tax of 7% not included in the room rate

No pets allowed in the hotel

Luggage room available


Children policy:

0-3 years free of charge (baby cot on request)

4-11 years extra costs € 25 per night

From 12 years extra costs € 55 per night


All Carlton Hotels Offer

Flexible rate (pay later): best available rate with no restrictions.

Saver rate (pay now): best available rate with full deposit charge, non refundable, non changeable


VAT

In all our hotels prices include Value Added Tax of 9%.


Guarantee Policy

Credit card details are requested in order to guarantee the reservation. In case of a no show the total value of the reservation will be charged. However details may vary depending on the type of rate chosen.


Cancellation Policy

The cancellation policy differs from your booking. I case of a Saver Rate, the rate is non-refundable and non-changeable. If you have booked a Flexible rate, your reservation may be cancelled till 2 days prior to arrival before 3pm. Cancellations after this time or in case of a now show the total value of the reservation will be charged.

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Banks Mansion

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The Living

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Local Hot Spots

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