Terms & Conditions

About our rates

At the Carlton Hotel Collection, it is our goal to make you feel comfortable, from the time you make your reservation to the time you check out of your room. With this in mind, we are happy to provide additional rate options, allowing the guest to chose which option provides the best value. Although each hotel has fixed published rates, we offer rates on a daily basis with clear flexibilities or restrictions, depending on the demand. Enjoy the freedom and the benefits of special promotions.

All Carlton Hotels Offer

Flexible rate (pay later): best available rate with no restrictions.

Saver rate (pay now): best available rate with full deposit charge, non refundable, non changeable


In all our hotels prices include Value Added Tax rates. The government has decided to raise V.A.T. from 6% to 9% as of 1 January 2019. Because of these changes all reservations which were made before this date are being adjusted to the new tax rate of 9%. This also applies to reservations which have already partly or completely been paid for. As a result of this, your final booking amount will be somewhat higher than formerly agreed upon.

Carlton Hotel Collection reserves the right to implement any changes in pricing.

Guarantee Policy

Credit card details are requested in order to guarantee the reservation. In case of no-show, the total amount of the first room night will be charged. However details may vary depending on the type of rate chosen.

Cancellation Policy

No cancellation charge will be billed if a written cancellation is received by the hotel 48 hours before the scheduled arrival date. However the type of rate chosen may state otherwise.

All agreements are subject to the Standard Terms and Conditions for the Hotel and Catering Industry. These conditions are available at our office, free of charge.

General Terms & Conditions:

Check-in time after 15:00 hours.

Check-out time before 12:00 hours.

City tax of 5% not included in the room rate. City tax will change from 01-01-2018 to 6%. This is a legal adjustment by the municipality of Amsterdam.

No pets allowed in the hotel.

Luggage room available.

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