Terms & Conditions

About our rates

At the Carlton Hotel Collection, it is our goal to make you feel comfortable, from the time you make your reservation to the time you check out of your room. With this in mind, we are happy to provide additional rate options, allowing the guest to chose which option provides the best value. Although each hotel has fixed published rates, we offer rates on a daily basis with clear flexibilities or restrictions, depending on the demand. Enjoy the freedom and the benefits of special promotions.

General Terms & Conditions:

Check-in time after 15:00 hours

Check-out time before 12:00 hours

City tax of 7% not included in the room rate

No pets allowed in the hotel

Luggage room available

Children policy:

0-3 years free of charge (baby cot on request)

4-11 years extra costs € 25 per night

From 12 years extra costs € 55 per night

All Carlton Hotels Offer

Flexible rate (pay later): best available rate with no restrictions.

Saver rate (pay now): best available rate with full deposit charge, non refundable, non changeable


In all our hotels prices include Value Added Tax of 9%.

Guarantee Policy

Credit card details are requested in order to guarantee the reservation. In case of no-show, the total amount of the first room night will be charged. However details may vary depending on the type of rate chosen.

Cancellation Policy

No cancellation charge will be billed if a written cancellation is received by the hotel 48 hours before the scheduled arrival date. However the type of rate chosen may state otherwise.

All agreements are subject to the Standard Terms and Conditions for the Hotel and Catering Industry. These conditions are available at our office, free of charge.

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Banks Mansion


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