Terms & Conditions
ABOUT OUR RATES:
At the Carlton Hotel Collection, it is our goal to make you feel comfortable, from the time you make your reservation to the time you check out of your room. With this in mind, we are happy to provide additional rate options, allowing the guest to chose which option provides the best value. Although each hotel has fixed published rates, we offer rates on a daily basis with clear flexibilities or restrictions, depending on the demand. Enjoy the freedom and the benefits of special promotions.
All Carlton Hotels offer:
Carlton Flex Rate: best available rate with no restrictions.
Carlton Best Buy: best available rate with full deposit, non refundable, non changeable.
Guarantee Policy
Details may vary depending on the type of rate chosen. Credit card details are requested in order to guarantee the reservation after 16:00 hours on arrival date. In case of no-show, the total amount of the first room night will be charged.
Cancellation Policy
Details may vary depending on the type of rate chosen. No cancellation charge will be billed if a written cancellation is received by the hotel 24 hours before the scheduled arrival date.
General Terms & Conditions:
- Check-in time after 15:00 hours
- Check-out time before 13:00 hours
- Max. 2 Pets are allowed in the room. Charge Euro 27,50 per pet per night.
- Max 2 Children (under 4 years old) can stay free of charge in the parents room in a baby cot.
- All rates including VAT, excluding city tax, and are subject to change without prior notice.
- Buffet breakfast not included in the rates, unless stated otherwise.
- A complementary bottle of water is available in all rooms.
