Find information regarding our standard terms and conditions, as well as our rates.

Terms & Conditions

ABOUT OUR RATES:

At the Carlton Hotel Collection, it is our goal to make you feel comfortable, from the time you make your reservation to the time you check out of your room. With this in mind, we are happy to provide additional rate options, allowing the guest to chose which option provides the best value. Although each hotel has fixed published rates, we offer rates on a daily basis with clear flexibilities or restrictions. Enjoy the freedom and the benefits of special promotions.

All Carlton Hotels offer:
Carlton Flex Rate: best available rate with no restrictions.
Carlton Best Buy: best available rate with full deposit, non refundable, non changeable.

Website reservations
Carlton Ambassador is pleased to offer all guests, who reserve their stay via the hotel website, a voucher for a free drink. Additionally, all guests who book their stay via the Carlton Ambassador homepage, are offered a late check-out till 18:00 hours. Book your stay now and benefit from all these extras.

Cancellation Policy
Details may vary depending on the type of rate chosen. No cancellation charge will be billed if a written cancellation is received by the hotel before 14:00 hours (local time) on the day prior to arrival. On all the reservations the Standard Terms and Conditions for the Hotel and Catering Industry (STCH) are applicable. A copy is available on request.

General Terms & Conditions:

  • Check-in Time after 14:00 hours
  • Check-out time before 12:00 hours
  • All rates include VAT, however exclude City tax. Both are subject to change without prior notice.
  • Buffet breakfast not included in the rates unless otherwise specified.
  • Pets are not allowed in the Carlton Ambassador.

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